Warranty & Returns
Returning For Money Back Guarantee
We are sorry that you didn't enjoy your MindPlace system, we understand these are not for everybody.
RETURN INSTRUCTIONS:
To return your MindPlace product for money back guarantee within 60 days of purchase, please contact us via email at support@mindplace.com or call (360) 376-6494 to get a return authorization number and shipping instructions.
We will issue a credit to the same credit card that was originally charged. To ensure that your equipment reaches us safely:
- Be sure goods are properly packed
- Ensure everything is included in the box
Any postage, insurance and shipping costs incurred in returning equipment are the responsibility of the customer. We recommend that you choose a method of shipment that will allow tracking or tracing. We cannot be responsible for lost shipments.
To return your MindPlace product for credit within 60 days of purchase, send to:
MindPlace
PO Box 833
50 Timber Lane
Eastsound, WA 98245
MINDPLACE PRODUCTS LIMITED WARRANTY AND RELEASE FROM LIABILITY
1. Your MindPlace Product console is guaranteed to be free from manufacturing defects for a period of two (2) years from the date of purchase, while accessories are guaranteed for a period of one (1) year. Any defective parts will be repaired free of charge (exclusive of shipping costs) during that one year period. Damage caused by a purchaser’s misuse or accident, or by fire, flood or natural disaster is not covered by this limited warranty.
When returning Your MindPlace Product to the Manufacturer, the purchaser should be sure to include name, address, telephone number and description of the problem. PURCHASER MUST CONTACT MANUFACTURER FOR AUTHORIZATION BEFORE RETURNING UNIT FOR ANY REASON. Visit http://mindplacesupport.com for online service.
2. DISCLAIMER: EXCEPT AS PROVIDED IN PARAGRAPH 1 ABOVE, THE PURCHASER ACKNOWLEDGES THAT HE/SHE IS PURCHASING THE MINDPLACE PRODUCT ‘AS IS.’
THE MANUFACTURER AND SELLER SPECIFICALLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE OR USE. THE MANUFACTURER AND SELLER ALSO ASSUME NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING FROM THEORIES OF TORTIOUS CONDUCT, INCLUDING NEGLIGENCE AND STRICT CONDUCT.
3. Release from Liability: The purchaser is fully aware that the MindPlace Product is an experimental device that provides audio and visual stimulation. Because it is experimental, the purchaser understands that The MindPlace Company Inc. is not certain that it is suitable for all applications or users, each of whom may be affected differently by the devices because of individual physical and emotional makeup.
Persons who have a history of seizures, hallucinations or other physical or mental problems should use the MindPlace Product only under medical supervision.
The purchaser further understands that The MindPlace Company Inc., its agents and employees, will not be held liable in any way for any occurrence of any kind and nature whatsoever in connection with his/her use of a MindPlace Product, or another person’s use of a MindPlace Product, that may result or ostensibly result in physical or emotional damage to the purchaser or others. Furthermore, in consideration of and part payment for the MindPlace Product, the purchaser hereby personally assumes all risks in connection with his/her use of the product, and shall advise other users of the product of the experimental nature of this device, especially regarding use by those with a history of seizures. Furthermore, the purchaser assumes all risks in connection with use of the product by other individuals.
4. Limitation of Damages: If, notwithstanding the foregoing, there should arise any question of liability on the part of the manufacturer or seller, the purchaser agrees that such liability should be limited to the cost of replacement of the product.
5. Purchaser representations: The purchaser represents that he/she is of legal age and legally competent, and understands that the terms set forth herein are contractual and not mere recital. The purchaser has read or will fully read the product Instruction Guide before using a MindPlace Product.